APPLICABLE ONLY FOR ORDERS PLACED ON THE RASOISHOP OFFICIAL WEBSITE (WWW.RASOISHOP.COM)

RasoiShop follows a defined return and warranty policy to ensure clarity, fairness, and operational feasibility.

Return for Replacement Eligibility

Returns for replacements are accepted only if:

• Incorrect product delivered
• Product is damaged at the time of delivery
• Manufacturing defect is identified immediately upon receipt

Requests must be raised within 48 hours of delivery.

Important:

• The product must be unused, uninstalled, and in original packaging
• Used or operational products are not eligible for return

Return Process for Replacement

• Email ecom@rasoishop.com with required images
• Approval from QA team is mandatory before pickup
• Returns without approval will be rejected

Warranty (Primary Resolution Path)

Many appliances are covered under manufacturer warranty, as specified in product descriptions.

• Post-usage issues, performance concerns, or installation-related matters are strictly covered under warranty and not returnable or replaceable
• RasoiShop will facilitate coordination with the brand/service partner
• Warranty resolution (repair/service/replacement by brand) will take precedence over replacement

Replacement

• Replacement will be processed only after product inspection at our facility

Refunds

• Refunds are issued only if replacement is not possible
• Processed to RasoiShop Gift Card only
• Timeline: 24–72 working hours post approval

Non-Returnable/Non-Replaceable Items

Includes:

• Used products
• Perishables
• Custom/personalized items
• Sale items & gift cards

Cancellation Policy

• Allowed within 24 hours and BEFORE dispatch only
• Prepaid orders → refunded as RasoiShop Gift Card only